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FAQ - Organizers

DS3080 AND DS3360 ORGANIZERS FREQUENTLY ASKED QUESTIONS - PC SYNCHRONIZATION

When installing the CD-ROM software, notice that there are various options available to you. Among the programs that you can install are OrganizerLink or CompanionLink. The following Q/A might answer some of the questions or issues you may encounter during installation or synchronization.

Q: When SmartSync attempts to load, the error message "Can't Open Port" appears on the computer.

A: This means the port you have chosen is either in use by another device (mouse, camera, modem, etc.) or the port does not exist.

The most likely reason for the error is that you have chosen an incorrect port in the SmartSync settings. When SmartSync starts, and you get the error, a window should come up for setting the correct port. Make the correct choice there. You should be able to find correct possibilities in the Device Manager in System in the Windows Control Panel. Click the + to the left of Ports (COM and LPT) to see the ports listed for your PC.

The port may be disabled in the CMOS Setup of the PC. You will need to consult the PC manufacturer for information on how to enter setup on your machine.

Another possible reason is an attempt to initialize OrganizerLink software synchronization from the PC rather than from the organizer. When attempting to start synchronization from the PC, if SmartSync is already running (the SmartSync icon is in the taskbar), a COM port error occurs. To initialize the synchronization process, touch the LINK key on the organizer keyboard.

Q: When attempting to synchronize, the message "Error…Time Out!" appears on the organizer screen after a short time.

A: The most likely cause for timeouts is that the Com Port is not set to the correct number or that SmartSync is not running on the PC before starting the synchronization from the organizer. Also, the organizer must be connected to the PC cable and the cable has to be fully inserted into the correct available COM port before starting the synchronization.

Start the SmartSync program on the PC. The icon for it should appear on the taskbar next to the clock. Single-click the icon on the taskbar and click SmartSync Settings. You will be able to point the program to ports 1 through 4. Try each one in succession with syncs in between. If a message comes up that it can't open the port, that port does not exist or is in use by another software package. If after trying all ports without success, it is possible that either the port is not enabled in the system setup (consult the PC operating manual for how to check or modify the setup), or the PC cable may be defective. Also, be sure that neither the SmartSync Settings window nor the CompanionLink Menu is open when synchronizing.

Q: The synchronization process appears to be finishing correctly, but data is not being transferred.

A: First make sure the SmartSync program is pointing to the correct PIM program in your PC. To make sure it is follow these steps:

  1. Start SmartSync on the PC if it not already running (yellow arrow on green square icon next to the clock on your taskbar). Click the <SMARTSYNC> icon on the taskbar. From the menu that comes up, click "SmartSync Settings".
  2. You will know the COM port setting is correct because the SmartSync process finished normally. If you are using OrganizerLink as the PIM in your PC, click that tab along the top in the SmartSync settings. If you are using CompanionLink to connect to one of the other PIM's, such as Microsoft Outlook, click that tab along the top. In whatever tab you just clicked, be sure that the checkbox beginning with "Synchronize to..." on the first screen is checked.
  3. Click Apply and OK.
  4. Restart your computer.
  5. Perform another sync.

If the data is transferred now, great! If not, the data will have to be edited before it will transfer. If the data is not being transferred to the PC, all the records in the organizer will have to be opened, one by one, in the edit mode and then saved again. Since a change was made to the record, it will now transfer. If the data is not being transferred from the PC to the organizer, you will have to open each of the records in the PC PIM, make a change to the record, and then save it. Perform another sync.

If you have any further questions regarding the synchronization process or your organizer, please contact the Royal Customer Service at 908-429-4357.